Shozam e-commerce is provided by RegNow. The are actually selling the product on our behalf and for order related issues it is best to contact them directly.

RegNow 24/7 Customer Support
orders@regnow.com
1-877-353-7297
1-952-646-5331 (International)

RegNow (DR-Digital River) is the download provider and handles support for:
  -  Order information
  -  Transaction questions
  -  Download help
  -  Lost downloads or activation keys
  -  CD orders

RegNow links:
  ->  Order lookup: https://www.regnow.com/order_lookup.html.
  ->  Main: https://www.regnow.com/help.html
  ->  Contact: http://www.regnow.com/contact_us.html